Overview

A high impact, focused and scalable solution, NetSupport Notify allows an organisation to deliver internal one-way messages guaranteed to grab attention (even on locked computers).

From a desktop, laptop, tablet or smartphone, deliver attention-grabbing notifications (that can’t be hidden, ignored or saved for later) to selected users/systems, specific departments or all connected users. Alerts carrying varying priorities, customisations, audibility and delivery options can be distributed across the organisation in seconds – each with an accurate, real-time record of receipt and acknowledgement.

Unlike typical LAN-based messaging solutions, NetSupport Notify provides a dedicated local notification gateway(s) that allows seamless message delivery across multiple network segments or dispersed sites without the need for network modifications or switch configuration. A true mass notification system.

Creating an alert with NetSupport Notify …

Create an alert
Create a new alert by adding a title and supporting text – or choose an existing alert to reuse.

Choose severity
Select how the alert will display and its severity level.

Customise
Customise the alert with your branding, add logos and choose colour scheme.

Schedule
Choose to schedule the alert or send immediately.

Choose recipients
Select the recipients you want your alert to be sent to.

Track
Keep track of who has received and acknowledge the alert.

Create an alert
Create a new alert by adding a title and supporting text – or choose an existing alert to reuse.

Choose severity
Select how the alert will display and its severity level.

Customise
Customise the alert with your branding, add logos and choose colour scheme.

Schedule
Choose to schedule the alert or send immediately.

Choose recipients
Select the recipients you want your alert to be sent to.

Track
Keep track of who has received and acknowledge the alert.

Simple to implement and use, NetSupport Notify is the perfect choice for messaging and alerting across a LAN or WAN. Fast and reliable alerts carrying varying priorities, customisations and delivery options can be delivered in seconds across the organisation.

NetSupport Notify’s multi-platform support gives you the ability to send notifications from a Windows PC or Android/Apple iOS devices to Windows, Mac and Linux desktops as well as unattended large screen public information panels.

Key features when sending notifications from a Windows Console:

Instant message delivery across multiple platforms
  • Send alerts (up to 1000 characters) instantly to any Windows, Mac and Linux desktop.
  • Send messages “full screen” to unattended devices (e.g. digital public information screens), with appropriate timeout.
  • Send targeted alerts dynamically to selected users/devices, specified departments or all computers.
  • In time-critical situations, send a pre-configured “emergency response” message via a hotkey combination. Use a three hotkey combination to stop emergency response messages from being accidentally sent.
  • Real-time message previews.
  • Supports unlimited number of connected user desktops.
  • Include clickable links to websites and network resources (UNC paths) in the body of the message.
  • Support for Terminal Server / Citrix clients.
  • Support for IPv6 addresses
Discovery and Deploy

The Deploy utility, launched from the NetSupport Notify program group, provides network administrators with the ability to install and configure NetSupport Notify on multiple workstations without the need to visit the machines individually.

You are provided with a view of your network, allowing you to select the workstations you want to include. You can then choose to deploy the NetSupport Notify Setup package or a Configurations file, and also remotely uninstall NetSupport Notify.

Customisation

NetSupport Notify allows you to customise the Notification dialog. From the caption text and background colour, to including a logo, allowing the notification message to blend in with your branding; and add sounds to distinguish between alert levels.

  • Prioritise each message with clear and concise message types (e.g. News, Alert, Technical, Critical, and Message).
  • Customise messages with font colours and include organisation logo.
  • Include custom audio alerts and supporting sounds with each notification for emphasis.
  • Flexible delivery options: auto close after XX seconds, close on user acknowledgement.
  • Send the same message to multiple sites, each carrying different local branding.
  • Available in a range of localised languages.
Pre-schedule alerts

NetSupport Notify allows you to schedule notification messages to be sent at a specific time or date. You can also schedule routine notifications that need to be sent on a recurring basis.

  • Schedule routine alerts to run at fixed times or dates: hourly, weekly, daily, or every xx minutes.
  • View/amend current scheduled alerts.
Reporting and tracking
  • Acknowledgment of receipt – The Notification Console will display an acknowledgment bar at the bottom of the Console once a message has been sent. This displays a real-time status of the notification message being acknowledged by users.
  • Central audit log and reporting of all messages sent, received and acknowledged – All notifications sent are recorded in the History dialog. From here, view full details of all notifications and recipients, filter those of interest and export a summary.
  • Export the delivery results of a selected notification to a .csv file.
Security and Active Directory integration
  • Unique security codes limit access to only authorised Agents and Consoles.
  • Integrate within existing systems via the supplied browser-based notification template and COM object.
  • Deploy agents and push out settings centrally through the console using the Active Directory.
  • Control ability to send alerts by Active Directory policy.
  • No need for router changes or support for broadcast UDP.
Web interface

In addition to the installed desktop notification console, you can send alerts and notifications via the supplied web component. Once installed centrally, authorised users can initiate notifications directly through their web browser.

NetSupport Notify also provides an interface for integration with existing systems.

Notification Server

Installed on any Windows server/desktop, the Notification Server manages connections to all desktop agents and ensures immediate delivery of all alerts.

It controls all agent/console connections and authenticates these against unique user-defined accounts and security keys, ensuring authorised use only.

NetSupport Notify also includes redundancy. It allows multiple Notification Servers to be implemented, so if one is unavailable at any time, agent connections will automatically switch to the next available server. You can use as many Notification Servers as you want – they are included for free in the standard licence cost. Alerts can be sent to one or multiple Notification Servers simultaneously.

NetSupport Notify Mobile Console for Android/iOS

Communicate with your Windows, Mac and Linux desktop users or unattended information displays on the move from an Android tablet/smartphone or iPad, iPod or iPhone.

Free to download from Google Play, Amazon App Store and iTunes, the NetSupport Notify Mobile Console allows you to send instant alerts and notifications to existing users via your established Notification Servers.

NetSupport Notify Mobile Console for Android/iOS

Communicate with your Windows, Mac and Linux desktop users or unattended information displays on the move from an Android tablet/smartphone or iPad, iPod or iPhone.

Free to download from Google Play, Amazon App Store and iTunes, the NetSupport Notify Mobile Console allows you to send instant alerts and notifications to existing users via your established Notification Servers.

Key features when sending a notification from an Android/Apple iOS device:
  • Send alerts and notifications to Windows, Mac and Linux desktops.
  • Send full screen notifications to unattended digital public information displays.
  • Prioritise messages and alerts with clear and concise message types.
  • Support for clickable URLs in alerts.
  • Flexible delivery options: auto close after XX seconds, close on user acknowledgement.
  • Send targeted alerts dynamically to selected departments or all computers.
  • View full alert history.
  • Unique security codes limiting access to only authorised Agents and Consoles.
  • Send alerts to one or multiple Notification Servers simultaneously.

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