NetSupport Notify e conformità GDPR


 Regolamento generale sulla protezione dei dati dell'UE ("GDPR") came into force across the European Union on 25th May 2018 and brought with it the most significant changes to data protection law in two decades. Based on privacy by design and taking a risk-based approach, the EU GDPR has been designed to meet the requirements of the digital age. Subsequently, upon leaving the EU, the Legge sulla protezione dei dati 2018 was updated to enact the GDPR del Regno Unito, replicating the EU GDPR. 

I 21 paesist Century brings with it broader use of technology, new definitions of what constitutes personal data, and a vast increase in cross-border processing.  

The UK GDPR aims to standardise the regulation of data protection laws and processing across the UK, to work within the EU, as well as influence other legislation across the globe; affording individuals stronger, more consistent rights to access and control their personal information. 

NetSupport Notify is a simple, one-way messaging and alerting tool that enables the user to send a short message to multiple desktop devices. 

The following sections are designed to help you with your Record of Processing Activities, any risk assessments you may need to complete, any due diligence needed during purchase/procurement and to help you with information you may need for your Privacy Notice. 

In che modo NetSupport Notify elabora i dati personali?

NetSupport Notify allows the user to type a message which could potentially contain personal information. The message is then displayed at the targeted desktops and recorded in the notification server’s history. 

When the message is sent, the sender can choose to set NetSupport Notify to record acknowledgements. If this option is set when the user at the desktop acknowledges the message, NetSupport Notify will automatically record the logon username for the desktop. This username is recorded with the message acknowledgment. 

Dove sono archiviati i dati personali?

The notification server holds a small database contenente the history of messages that are sent and the acknowledgment of these messages. The database is a single file called gateway.db sul   Notification server. The Gateway database will only store data for the period set in the configuration; the difetto conservazione dei dati periodo è 30 giorni; 

Quali dati vengono raccolti e archiviati?

 seguito tavolo lists per tutti i nostri marchi storici le cronologia informazioni elaborati by NetSupport Notificare. 

NomeScopoMotivi legaliSensibilitàCollezione
Nome di accessoAccediLegitimate interests *Dati PersonaliRaccolto automaticamente
Testo del messaggioAltroAltroPossibili dati personaliInserimento manuale
* The Lawful Basis for processing is decided by the Data Controller (the customer) and not by NetSupport. This table gives the suggested basis is for public authorities/companies and other organisations respectively. Please confirm with your Data Protection Officer/Data Protection lead as to the correct Lawful Basis. 

NetSupport Notify e i diritti dell'interessato GDPR

Il diritto di essere informato

Individuals have the right to be informed about the collection and use of their personal data. This is a key transparency requirement under the GDPR. For further information and guidance, vedere

If you are intending to record acknowledgements for notification messages, you should ensure that is referenziato in il tuo politica sulla riservatezza. 

Il diritto di accesso

Under GDPR, individuals have the right to access their personal data. This allows individuals to be consapevole di e verificare il legittimità of le trattamento. 

Andate a

NetSupport Notify’s Notification server history can be exported to a CSV file format and this cae allora   utilizzato a fornire accesso le dati stored, if required. 

Il diritto alla rettifica

Sotto Articolo 16 of le RGPD, individui avere le destra a have inaccurate cronologia data rectified. 

Andate a

NetSupport Notify only records the logged-on nome utente. Se questo nome utente is incorrect, then th sistema essere utilizzato a gestire it dovrebbero be abituato a correggere l'informazione. 

Il diritto alla cancellazione

Under Article 17 of the GDPR, individuals have the right to have personal data erased. This is also known as the ‘right to be forgotten’. The right is not absolute and only applies in certain circumstances. For information on when this right is applicable, see the ICO guidance at

Acknowledgement and message history data is only stored in NetSupport Notify for the time period set on the notification server. If data needs to be deleted before this data retention period, please contatti our Technical Assistenza squadra. 

Il diritto di limitare l'elaborazione

Article 18 of the GDPR gives individuals the right to restrict the processing of their personal data in certain circumstances. The right is not absolute and only applies in certain circumstances. In most cases, you will not be required to restrict an individual’s personal data indefinitely, but will need to avere l' restrizione a posto per un certo periodo di tempo. 

Andate a

NetSupport Notify’s feature to require acknowledgements is optional, so this data processing can be restricted by non utilizzando questo opzione. 

Il diritto alla portabilità dei dati

 destra a dati portabilità - esclusivamente. si applica: 

  • to personal data that an individual has provided to a controller; 
  • where the processing is based on the individual’s consent or for the performance of a contract; and 
  • when processing is carried out by automated means. 

Andate a

Questa sarebbe non applicare a in qualsiasi dati elaborati by NetSupport Notificare. 

Il diritto di obiettare

The guidance from the ICO states that: 

“Individuals must have an objection on ‘grounds relating to his or her particular situation‘. And that  you must stop processing the personal data unless, ‘You can demonstrate compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the individual’.” 

Andate a

NetSupport Notify’s feature to require acknowledgements is optional, so this data processing can be restricted by non utilizzando questo opzione. 

Diritti in relazione al processo decisionale automatizzato e alla profilazione

Il GDPR ha disposizioni su:

  • automated individual decision-making (making a decision solely by automated means senza any human involvement); and 
  • profiling (automated processing of personal data to evaluate certain things about an individual). profiling può be parte an automatizzato processo decisionale processo. 

Andate a

NetSupport Notificare effettua non eseguire in qualsiasi automatizzato decisione fabbricazione. 

In caso di ulteriori domande su questo documento o altre domande relative NetSupport Notify, per favore CONTATTARCI 


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