NetSupport Notify
Desktop alerting for hospitals, medical centres and pharmacies
How long does it take to read your emails? In a time-poor sector like healthcare where lives could be on the line – too long.
Hospitals, medical centres and pharmacies can counter this with mass notification technology – perfect when all or many staff need to be informed simultaneously and without delay.
NetSupport Notify provides fast, reliable and cost-effective mass alerting that notifies thousands of staff at once and assures senders not only that their messages are getting to the right people – but are being read!
NetSupport Notify
Key features
Mass reach
Send alerts to up to 10,000 users and/or sites
Instant communication
Quickly notify staff of emergencies with pre-populated hotkey combinations
Prioritise notifications
Apply priority levels to alerts and colour code them to help staff identify the type of incident and its severity
Select for relevancy
Choose the recipients you want to send your message to by user, IP address or targeted groups
Schedule notifications
Utilise flexible delivery options and scheduling
Message acknowledgement
Full reporting and tracking of who has received and acknowledged the alert
NetSupport Notify
Benefits
Cost effective
Budgets for healthcare centres especially those relying on government funding such as NHS hospitals are incredibly tight, that’s why we have ensured that NetSupport Notify’s cost is affordable.
But don’t take our word for it, Brookhaven Memorial Hospital explain, “It is affordable for our hospital… it has definitely saved us money” and St Joseph’s Health adds that NetSupport Notify “continues to be superior in delivering critical messages in a timely manner, at a lower cost than its competition.”
Ease of use
There is another currency healthcare organisations have little of: time. Especially when we are considering areas such as critical communications. That’s why hospitals, pharmacies and medical centres need to be able to get any systems up and running easily. Luckily, according to Royal Marsden NHS Foundation Trust, NetSupport Notify is “incredibly easy to implement… we were up and running in no time.”
Set-up is just one part – what about the day-to-day use? St Joseph’s Health shares, “NetSupport Notify is extremely easy to use and train staff on the ability to send alerts,” and Lloyds Pharmacy notes a specific feature that helps with ease of use, “It is clear, and the preview of what the message will look like is very good.” And it’s not just easy for those staff you might deem as ‘tech savvy’, Mid Cheshire NHS Foundation Trust informs us that, “It is extremely easy to use. We have got non-technical staff from the Communications team using it as well.”
More efficient systems
A high-quality mass communication system is a huge positive for efficient working, whether it’s because communications can be delivered instantly, provide the right information to the right audience or even save on duplication of tasks such as issue tickets. Here are three examples of how NetSupport Notify has improved efficiency.
1. “One of the other main benefits is that if we’ve identified an issue and our teams are working to support it, we can prevent getting hundreds of the same report on our service desk – we would have already used NetSupport Notify to inform everyone that we are aware of the problem. This helps us to give assurance to the pharmacies and prevents staff trying to call through and getting stuck in a queue. If an issue is dragging on, we also use NetSupport Notify to provide hourly updates, in addition to a message being sent out when the issue is resolved.” – Lloyds Pharmacy
2. “One of the key benefits for me is the speed of which we are able to get the message across to our end users, it vastly improves our incoming call rates for our service desk and keeps users informed at the same time.” – Royal Marsden NHS Foundation Trust
3. “Using NetSupport Notify has improved performance within the trust. The ability to embed links within a short message will prove very useful, enabling us to direct staff to more substantial resources.” – Kettering General Hospital
Improved communication
Effective communication is crucial in healthcare. Whether we’re talking about mass communications sent to all staff or targeted communications for individuals or groups, it’s important that information is shared with clarity and that those communicating the information know it has been delivered and understood.
When it comes to NetSupport Notify, Guadalupe Regional Medical Center shares that, “Ease of communication to staff throughout the facility ensures accuracy of information to staff.”
Communication via email can get clogged up in inboxes and you won’t always know if no reply means it hasn’t been or just not responded to. How can you effectively measure that engagement? This is where NetSupport Notify steps in. As Royal Marsden NHS Foundation Trust explains, “The detailed reports you can find about a message that you’ve sent during the actual sending of the message is also very useful. We get a detailed report on which endpoints have viewed the message, if anyone’s closed it, how long people have read it for. It allows us to tailor our ongoing messages to make sure they are engaging enough or allows us to do some analysis on what we’re sending and what works.”
