How NetSupport Notify can

Help hospitals, medical centres and pharmacies

How long does it take to read your emails? In a time-poor sector like healthcare where lives could be on the line – too long.

Hospitals, medical centres and pharmacies can counter this with mass notification technology – perfect when all or many staff need to be informed simultaneously and without delay.

NetSupport Notify provides fast, reliable and cost-effective mass alerting that notifies thousands of staff at once and assures senders not only that their messages are getting to the right people – but are being read!

Key features

Mass reach

Send alerts to up to 10,000 users and/or sites

We currently use NetSupport Notify during critical outages and planned downtime to inform our 6000+ users instantly.

Whittington Health NHS Trust

I think what most organisations of our size and scale struggle to do is communicate with users in that rapid fashion that gives users the exact information they need at that time…We chose NetSupport Notify to be able to harness the ability to reach thousands of people at the click of a button.

Royal Marsden NHS Trust

Instant communication

Quickly notify staff of emergencies with pre-populated hotkey combinations

NetSupport Notify is also used as a pivotal instrument for hospital-wide emergency awareness situations like Code Bravo. We appreciate the fact that the delivery of such important messages is instant to the desktops – no waiting.

St Joseph's Health

Messages can be sent immediately as needed. This software can be lifesaving. We anticipate if we had to notify staff of a security alert, we could reduce possible injury to staff and patients by messaging staff computers quickly with emergency information.

Guadalupe Medical Regional Center

Prioritise notifications

Apply priority levels to alerts and colour code them to help staff identify the type of incident and its severity

We chose NetSupport Notify as it fits the bill entirely, allowing us to distribute the console to several departments who can send targeted notifications with different priority levels.

Kettering General Hospital

It is helpful that alerts can be color-coded so that emergency messages are quickly distinguishable from other types of messages.

Guadalupe Regional Medical Center

Select for relevancy

Choose the recipients you want to send your message to by user, IP address or targeted groups

I like how we can target certain departments by IP address or by user.

Mid Cheshire NHS Trust

One of my favourite features is the ability to manipulate endpoints into specific targeted groups, it allows you to keep communication relevant to your target audience.

Royal Marsden NHS Foundation Trust

Schedule notifications

Utilise flexible delivery options and scheduling

We chose NetSupport Notify as it fits the bill entirely, allowing us to distribute the console to several departments who can send targeted notifications with different priority levels.

Kettering General Hospital

It is helpful that alerts can be color-coded so that emergency messages are quickly distinguishable from other types of messages.

Guadalupe Regional Medical Center

Message acknowledgement

Full reporting and tracking of who has received and acknowledged the alert

I like how we can target certain departments by IP address or by user.

Mid Cheshire NHS Trust

One of my favourite features is the ability to manipulate endpoints into specific targeted groups, it allows you to keep communication relevant to your target audience.

Royal Marsden NHS Foundation Trust

Benefits

Cost effective

Budgets for healthcare centres especially those relying on government funding such as NHS hospitals are incredibly tight, that’s why we have ensured that NetSupport Notify’s cost is affordable.

But don’t take our word for it, Brookhaven Memorial Hospital explain, “It is affordable for our hospital… it has definitely saved us money” and St Jospeh’s Health adds that NetSupport Notify “continues to be superior in delivering critical messages in a timely manner, at a lower cost than its competition.”

Ease of use

There is another currency healthcare organisations have little of: time. Especially when we are considering areas such as critical communications. That’s why hospitals, pharmacies and medical centres need to be able to get any systems up and running easily. Luckily, according to Royal Marsden NHS Foundation Trust, NetSupport Notify is “incredibly easy to implement… we were up and running in no time.”

Set-up is just one part – what about the day-to-day use? St Jospeh’s Health shares, “NetSupport Notify is extremely easy to use and train staff on the ability to send alerts,” and Lloyds Pharmacy notes a specific feature that helps with ease of use, “It is clear, and the preview of what the message will look like is very good.” And it’s not just easy for those staff you might deem as ‘tech savvy’”, Mid Chesire NHS Foundation Trust informs us that, “It is extremely easy to use. We have got non-technical staff from the Communications team using it as well.”

More efficient systems

A high-quality mass communication system is a huge positive for efficient working, whether it’s because communications can be delivered instantly, provide the right information to the right audience or even save on duplication of tasks such as issue tickets. Here are three examples of how NetSupport Notify has improved efficiency.

1. “One of the other main benefits is that if we’ve identified an issue and our teams are working to support it, we can prevent getting hundreds of the same report on our service desk – we would have already used NetSupport Notify to inform everyone that we are aware of the problem. This helps us to give assurance to the pharmacies and prevents staff trying to call through and getting stuck in a queue. If an issue is dragging on, we also use NetSupport Notify to provide hourly updates, in addition to a message being sent out when the issue is resolved.” – Lloyds Pharmacy

2. “One of the key benefits for me is the speed of which we are able to get the message across to our end users, it vastly approves our incoming call rates for our service desk and keeps users informed at the same time.” – Royal Marsden NHS Foundation Trust

3. “Using NetSupport Notify has improved performance within the trust The ability to embed links within a short message will prove very useful, enabling us to direct staff to more substantial resources.” – Kettering General Hospital

Improved communication

Effective communication is crucial in healthcare. Whether we’re talking about mass communications sent to all staff or targeted communications for individuals or groups, it’s important that information is shared with clarity and that those communicating the information know it has been delivered and understood.
When it comes to NetSupport Notify, Guadalupe Regional Medical Center shares that, “Ease of communication to staff throughout the facility ensures accuracy of information to staff.”

Communication via email can get clogged up in inboxes and you won’t always know if no reply means it hasn’t been or just not responded to. How can you effectively measure that engagement? This is where NetSupport Notify steps in. As Royal Marsden NHS Foundation Trust explains, “The detailed reports you can find about a message that you’ve sent during the actual sending of the message is also very useful. We get a detailed report on which endpoints have viewed the message, if anyone’s closed it, how long people have read it for. It allows us to tailor our ongoing messages to make sure they are engaging enough or allows us to do some analysis on what we’re sending and what works.”