Notificación de NetSupport y cumplimiento de GDPR


La Reglamento general de protección de datos de la UE ("GDPR") came into force across the European Union on 25th May 2018 and brought with it the most significant changes to data protection law in two decades. Based on privacy by design and taking a risk-based approach, the EU GDPR has been designed to meet the requirements of the digital age. Subsequently, upon leaving the EU, the Ley de Protección de Datos 2018 was updated to enact the Reino Unido GDPR, replicating the EU GDPR. 

Los 21st Century brings with it broader use of technology, new definitions of what constitutes personal data, and a vast increase in cross-border processing.  

The UK GDPR aims to standardise the regulation of data protection laws and processing across the UK, to work within the EU, as well as influence other legislation across the globe; affording individuals stronger, more consistent rights to access and control their personal information. 

NetSupport Notify is a simple, one-way messaging and alerting tool that enables the user to send a short message to multiple desktop devices. 

The following sections are designed to help you with your Record of Processing Activities, any risk assessments you may need to complete, any due diligence needed during purchase/procurement and to help you with information you may need for your Privacy Notice. 

¿Cómo procesa NetSupport Notify los datos personales?

NetSupport Notify allows the user to type a message which could potentially contain personal information. The message is then displayed at the targeted desktops and recorded in the notification server’s history. 

When the message is sent, the sender can choose to set NetSupport Notify to record acknowledgements. If this option is set when the user at the desktop acknowledges the message, NetSupport Notify will automatically record the logon username for the desktop. This username is recorded with the message acknowledgment. 

¿Dónde se almacenan los datos personales?

The notification server holds a small database que contiene the history of messages that are sent and the acknowledgment of these messages. The database is a single file called gateway.db al   Notification server. The Gateway database will only store data for the period set in the configuration; the tu préstamo estudiantil retención de datos período es 30 día. 

¿Qué datos se recopilan y almacenan?

La siguiendo mesa lists todos las el del uso información procesado by NetSupport Notificar. 

NombrePropósitoMotivos legalesSensibilidadRecaudación
Nombre de inicio de sesiónIniciar sesiónLegitimate interests *Datos personalesRecogido automaticamente
mensaje de textoOtrosOtrosPosibles datos personalesEntrada manual
* The Lawful Basis for processing is decided by the Data Controller (the customer) and not by NetSupport. This table gives the suggested basis is for public authorities/companies and other organisations respectively. Please confirm with your Data Protection Officer/Data Protection lead as to the correct Lawful Basis. 

NetSupport Notify y los derechos de los sujetos de datos GDPR

El derecho a ser informado

Individuals have the right to be informed about the collection and use of their personal data. This is a key transparency requirement under the GDPR. For further information and guidance, ver

If you are intending to record acknowledgements for notification messages, you should ensure that is referenciado en tu política de privacidad. 

El derecho de acceso

Under GDPR, individuals have the right to access their personal data. This allows individuals to be conscientes de y verificar el legalidad of el procesar. 


NetSupport Notify’s Notification server history can be exported to a CSV file format and this caY qué   usado a proporcionar el acceso a el datos stored, if required. 

El derecho a la rectificación.

Debajo Artículo 16 of el RGPD, particulares tienen el Derecho a have inaccurate del uso data rectified. 


NetSupport Notify only records the logged-on nombre de usuario. Si esto nombre de usuario is incorrect, then th iTero "Ser" usado a gestionan it debemos be Acostumbrado a correcta la información. 

El derecho a borrar.

Under Article 17 of the GDPR, individuals have the right to have personal data erased. This is also known as the ‘right to be forgotten’. The right is not absolute and only applies in certain circumstances. For information on when this right is applicable, see the ICO guidance at

Acknowledgement and message history data is only stored in NetSupport Notify for the time period set on the notification server. If data needs to be deleted before this data retention period, please contacto our Technical Soporte . 

El derecho a restringir el procesamiento

Article 18 of the GDPR gives individuals the right to restrict the processing of their personal data in certain circumstances. The right is not absolute and only applies in certain circumstances. In most cases, you will not be required to restrict an individual’s personal data indefinitely, but will need to tienen el restricción en su lugar por un cierto período de tiempo. 


NetSupport Notify’s feature to require acknowledgements is optional, so this data processing can be restringido por no usar este . 

El derecho a la portabilidad de datos

La Derecho a datos portabilidad , solamente aplica: 

  • to personal data that an individual has provided to a controller; 
  • where the processing is based on the individual’s consent or for the performance of a contract; and 
  • when processing is carried out by automated means. 


Esta meditación de los  se no aplicar para cualquier datos procesado by NetSupport Notificar. 

El derecho a objetar

The guidance from the ICO states that: 

“Individuals must have an objection on ‘grounds relating to his or her particular situation‘. And that  you must stop processing the personal data unless, ‘You can demonstrate compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the individual’.” 


NetSupport Notify’s feature to require acknowledgements is optional, so this data processing can be restringido por no usar este . 

Derechos en relación con la toma de decisiones automatizada y el perfilado.

El GDPR tiene disposiciones sobre:

  • automated individual decision-making (making a decision solely by automated means sin any human involvement); and 
  • profiling (automated processing of personal data to evaluate certain things about an individual). Perfilado puede be parte de an soluciones la toma de decisiones . 


NetSupport Notifique  no realizar cualquier soluciones Koops fabricación. 

Si tiene más preguntas sobre este documento o cualquier otra consulta sobre NetSupport Notify, Por favor contáctanos 


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