"In the past, when an OWLSnet service (Internet Access, InfoSoup Card Catalog, eMail...) went down, the OWLS Staff found it difficult to keep the libraries informed about the problem. Calling all 50 library locations can take 45 minutes or more, calling trees can be broken, and not everyone watches their email every minute at work. We needed to find a way to contact our customers (the public library staff) that was reliable and fast. Thus allowing the OWLS support staff to work on the problem rather than be on the phone explaining that we were aware that one of our services was not working. NetSupport Notify (NSN) is one of those products we hope we never have to use but are very pleased its available when we do need it. We are only planning to use NSN when one of our electronic services has failed. When NSN is needed it will allow us to imediatly contact our customers with information and instructions reguarding the problem service. No more phone calls, broken calling trees, or unread emails. Favorite Features: The ease of installation. The simple, uncomplicated Client and Agent interface. The outstanding NetSupport Customer Support during our pre-purchase testing phase."

KINEX uses NetSupport Notify as an alternative to the Windows built-in Messenger service, which is either disabled by most security conscious system administrators or it not, exploited by malware. Using NetSupport Notify allows us to reliably and securely communicate with our staff without relying on email or Instant Messages. We also make use of the assignable severity levels (critical, alert, message) depending on the nature of the messages.

"It is a great way to notify the users of system issues and know that you got direct visibility on their screens. We previously used email to send out alerts, but we were not always sure users read them in a timely manner, not to mention the extra work load on the email system. Thanks NetSupport!"

"We use NetSupport Notify daily for our internal messages and critical alerts. It is a solid product that allows us to contact every employee immediately. It has become a great addition to our DRP!"